Frequently Asked Questions

A clear, well-lit photo where your pet's face is clearly visible. Smartphone photos work great! Photos where your pet is looking at the camera produce the best results.

Yes! Up to 3 pets in a single portrait. Upload a photo with all your pets, or email hello@thepawsonality.com for custom multi-pet arrangements.

Dogs, cats, rabbits, birds, horses — if it has a face, we can make it a masterpiece! Our AI works with all breeds and species.

Yes! You'll receive a digital preview to approve before production. You can request adjustments if needed.

Premium archival-grade materials. Canvas prints use gallery-wrapped cotton canvas with fade-resistant inks. Framed prints use museum-quality frames with shatter-resistant acrylic.

Canvas: 10x8, 14x11, 24x18 inches. Other products have size options listed on each product page.

Production: 5-7 business days. Domestic (Malaysia): 7-14 days. International: 10-21 days. Tracking provided once shipped.

Yes! Free on domestic orders over RM100 and international orders over RM150.

Worldwide! Our fulfilment partners operate across multiple countries for fast delivery.

New customers: use code PAWFIRST15 for 15% off your first order!

100% satisfaction guarantee. Contact us within 30 days — we'll redo the portrait or issue a full refund.

Absolutely! Enter the recipient's shipping address at checkout. We can include a gift message too.